FAQ & Information

💵 How to pay: Checkout on the website allows you to pay via PayPal, credit or debit card or pay later with Sezzle! Sezzle splits your payments up evenly 4 times over 6 weeks without any interest!

📦Shipping- Shipping is a flat rate of $7.95 Tracking will be provided upon request. Lost packages- Once the package is shipped to the customer, we are not responsible for packages lost in transit. We mail packages to the address provided on PayPal and/ or the address provided by you. You will receive your items typically between 5-7 business days from the date of processing.

🏡Local delivery- No shipping charge. You will pickup from my porch pickup box AFTER you are tagged on the pickup post or receive an email notification. I will email you my address and the code to the lock. You can come get it anytime and you don’t have to let me know!

📆Turn around time for local pickup orders is A LOT longer than paying for shipping. Local pickup order turn around time is between 7-14 days. I will place a bulk order from the warehouse every Friday morning. It will take 1-2 processing days from the warehouse and then a few more days to arrive to me + packing your order!

👗Sizing- I offer sizes XS-3XL The majority of items will have the fit and measurements in the description.

🤑Deals- Every new customer will receive 10% off their first purchase with coupon code WELCOME - cannot be combined with any other discounts or offers. Coupon codes cannot be stacked on top of any other discount or deal

☝🏼Care- I recommend that all clothing be hand washed and hung dry! If you are not able to hand wash, use cold and wash on delicate.

😊Satisfaction- I guarantee the quality of all of my pieces. If you are dissatisfied please email whitecottonboutique@yahoo.com.

🙅🏼‍♀️Return Policy- Complete the following form- https://docs.google.com/forms/d/e/1FAIpQLSeyx4xwxz-vatK6Q6B6XoNTiVvjInpatU_-K1jeYByVwzPZ2A/viewform and wait for approval via email. 

Unwashed, unworn and unused merchandise may be returned if post marked within 14 days from the date that you received it (according to your tracking number). If the returned merchandise is deemed to be unwashed, unworn and unused, a gift card for store credit will be issued within 5–10 business days. Once store credit from a return is applied to a future order, the new order becomes final sale. All returns must be shipped back with all tags still attached. Return shipping is the responsibility of the buyer. Because we are a small business, we can only accept up to 3 items returned a month per customer. Thank you for your understanding. Only regular priced items may be returned. Unfortunately any sale item(s) are final sale and cannot be refunded or exchanged.

🙇🏼‍♀️Because we are a small business, we can only accept up to 3 returns a month per customer. Thank you for your understanding 

Sale items- Only regular priced items may be returned. Unfortunately any sale item(s) are final sale and cannot be refunded.

🙅🏼‍♀️All jewelry and accessories are final sale.

🔁Exchanges- If the item is available in the size needed, I will exchange the item. Buyer will ship incorrect sizes item to me & I will in turn ship the correct size item back. If item is unavailable in correct size, I will process it as a return.